Polaroid Zip Technical Support

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GETTING STARTED WITH YOUR ZIP
Get the App
  • Download our App from Google Play or Apple.
Load the Paper
  • Step 1: Take the paper out of the foil. Do not separate the “BLUE COLOR CALIBRATION SHEET”.
  • Step 2: Load the stack of paper with the “BAR CODE” side face down and glossy side face up .
Press and hold the power button for
4-5 seconds to turn on the printer
  • Download our App from Google Play or Apple.

 

ANDROID SETUP FOR YOUR ZIP PRINTER
Open Settings and make sure
Bluetooth™ is turned on
  • Your mobile device will automatically go into a search mode.
  • Select Polaroid ZIP from the list of available devices.
  • Only 1 device can be connected.
Open the App to pair with your Polaroid ZIP
  • Step 1: Press the My ZIP button on the lower right.
  • Step 2: Press the Device Manager button and the App will automatically connect to your Polaroid ZIP.
You are now connected. Enjoy your Polaroid ZIP Printer!

 

iOS SETUP FOR YOUR ZIP PRINTER
Open Settings and make sure
Bluetooth™ is turned on
  • Your mobile device will automatically go into a search mode.
  • Select Polaroid ZIP from the list of available devices.
  • Only 1 device can be connected.
Open the App to pair with your Polaroid ZIP
  • Step 1: At the WELCOME screen, press Connect to Device.
  • Step 2: From the HELLO screen, press Polaroid ZIP and your device will automatically connect to your Polaroid ZIP.
You are now connected. Enjoy your Polaroid ZIP Printer!

WHAT TO DO WHEN SERVICE IS REQUIRED

If you experience an issue with your Polaroid Zip, Please contact Technical Support via email first, then phone. If your Polaroid Zip photoprinter is defective, you will be provided with a warranty exchange for up to a year after the original date of purchase.

If a warranty replacement of your Polaroid Zip photoprinter is required, you will need to provide the following:

  1. Copy of original reciept of purchase
  2. A description of the problem
  3. Your return address and telephone number (Daytime)

Once you submit this information, you will be issued an RMA number. Upon receipt of your defective Polaroid Zip photoprinter, you will be issued a warranty replacement.

Technical Support Contact Information:
Email - CSPolaroid@CAMarketing.com
Phone - 1 (800) 226-6534

IN NO EVENT WILL C&A, ITS MANUFACTURERS, DISTRIBUTORS OR PLR IP HOLDINGS, LLC BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES (SUCH AS, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS, SAVINGS, DATA OR RECORDS) RELATED TO THIS. EXCEPT AS STATED HEREIN, NO OTHER WARRANTIES SHALL APPLY.